General Return Policies
1. We will exchange/credit a stock product, even if you make the error, but you will be responsible for all transportation charges.
2. All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.
3. An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
4. The returned package must be received within 15 business days of the RMA issuing date.
5. When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for ensuring the returned item.
6. All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and users' manuals.
7. Please note all return conditions listed below as applicable to your return.
8. As part of our Buy with Confidence Guarantee, we do not charge any restocking fees but some restrictions may apply for sealers and machines.
9. Damaged merchandise must be reported within 5 business days, please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim.
10. If your item is defective, it needs to be reported within 10 business days, and you must have the original box.
11. Please be advised that if your order requires us to reship an item due to the original item arriving damaged, defective, shorted, or miss-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed. To have a return processed for your order, call our toll free number at 800-750-2247 Monday - Friday 8 am - 3 pm PST
Exceptions to our Return Policy
Of course, if you custom prints your order or request a product that is made to your specific dimensions, these items cannot be returned for credit or exchange. Special order items and/or custom products are not returnable with Aplasticbag.com. Due to certain manufacturer return policies, some electronics/machines will not be accepted for return due to customer cancel. This information will be provided to the customer once the return request has been made.
How do I return a product?
If a product does not meet your expectations, return it to us within 30 days of purchase and we will gladly exchange it or refund the full purchase price but you will be responsible for all transportation charges. Of course, if you custom prints your order or request a product that is made to your specific dimensions, these items cannot be returned for credit or exchange. If Universal Plastic or the manufacturer is at fault, we will send you a UPS ARS label to return the product free of charge. You must call 800-750-2247 to get Return Merchandise Authorization (RMA) number. All shipments should be inspected upon receipt. Missing or damaged cartons must be noted on the incoming freight bill. We suggest you read the complete returns policy before you make your purchase, as well as thoroughly check the proof and your order on all Custom Orders.
We will need the following information to process your return:
1. Original order number #
2. The item being returned and quantity
3. Reason for return
4. Your name and daytime phone number
5. Your e-mail address
6. Please also advise us as to whether or not you would like your merchandise reshipped or credit posted to your account.
How Do I Request a Product Return?
1. Call 800-750-2247 for an RMA. Please have your order number ready.
2. Write your RMA number legibly on the return label.
3. Return the entire package to: